Returns and Refunds
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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Frequently Asked Questions
Q: "Can I exchange the received item for a different size?"
We sincerely apologize for the inconvenience caused by the size not fitting. We accept exchange requests for most items within 7 days after you receive the package. Considering the time required for returns and reshipments, as well as the nature of our fashion business, we strongly recommend that you request a return for a refund and then place a new order for the correct size before it sells out.
Q: "Can you refer to our return and refund policy?"
You can refer to our return and refund policy.
Q: "How can I find my refund?"
You can view your refund in "My Points".
Q: "What is the status of my return or exchange?"
After receiving your package, we need 3-5 business days to process your refund or exchange request.
Q: "Can I get a full refund?"
We will refund to the original payment method
Q: "What types of refunds are there?"
We will refund the out-of-stock amount, shipping out-of-stock amount, damaged goods amount, quality issue amount, style/color/size error amount, and the amount for packages not received.
Q: "What should I do if I receive a defective product?"
If you are not completely satisfied with the received product, we sincerely apologize, and you can initiate a dispute.
Q: "What is the time limit for initiating a dispute?"
You can raise a dispute within 30 days after receiving the package.